Departures:
All Arctic Sea Tours whale watching tours depart from Dalvik Harbor (see locations for other departure places) and the departure time is displayed on your voucher/confirmation. The meeting point is at our ticket office located at Hafnarbraut 22 above the harbour next to petrol station N1. We recommend arriving 20 minutes prior to departure.
a) Arctic Sea Tours reserves the right to change or amend prices in the event of currency fluctuations, taxes or other external cost increases which we have no control over. Tickets purchased prior to the increase will not be affected by the change.
b) When buying a whale watching ticket online you can always change your time or date by sending a mail to book@ArcticSeaTours.is or by phone 00 354 771 7600. If for any reason you can not go out with us please let us know and we will cancel and repay your booking no question asked.
b) Arctic Sea Tours reserves the right to make any changes to the tour schedules, informing all our clients immediately.
Issues:
If you have any mobility issues or medical problems, please let us know in advance and we will assist you.
Cancellations:
If you wish to change your reservation we kindly ask that you give us advance notice, we always try to be very flexible and will do our best to help with any alterations or changes you would like to make.
If you cancel your tour 24 hours prior to departure we will fully refund your ticket.
Weather conditions:
All our tours are weather dependent and may be subject to cancellations. The final decision will be made by our captain with many years of experience, putting passenger safety and comfort first at all times!
In case of weather cancellations please contact us for rescheduling or for a full refund.
Sightings:
Sightings can never be guaranteed as we are sailing in the open sea in search of wild animals. However, for the past 3 years, our sightings have been up to 98% so the chances are very good!
If your tour does not sight a whale, we offer you another chance for free!
NOTE: You always need to reschedule if you want to join us again, as places on our boats are limited.
Please note that we can not guarantee a tour on the next day/evening, it all depends on weather and sea conditions.
Complaints & Compliments :)
We want our customers to have a personal & unique experience and receive the best possible service on our tours. If you have any comments, complaints or even compliments we are always happy to receive any of those to have the chance to improve our services or share the compliments with future passengers!